Control Your Health Data When Using Third-Party Apps

Priority Partners wants to make sure that you can look at your health-related information whenever you need to. The Centers for Medicare and Medicaid Services (CMS) now require us to provide this information through a “Patient Access API.” This API grants developers permission to create applications (apps) that allow you to access detailed information about your health history. You can download these apps on your computer and/or mobile devices. You can show this information to your providers and facilities that care for your health. When you can show your health record with everyone involved in your health care, it makes it easier for them to work with you, and work together, to keep you healthy.

Questions? Call our special Customer Service line at 844-253-4072.
 

 

 

Accessing Your Data

Welcome to the Priority Partners patient access portal! The portal is designed to help you easily and securely manage your health care experience. Through it, you can track your entire health care journey. Take control of your health, and let us help guide you along the way. Get Started.

How to Register

Before you can register, you will need an invitation code. Call 844-253-4072 to request your code.

If you have a valid email in our system, we will email you the code. Otherwise, we will mail it to you.

Profile & Settings

Once you log in, please check your personal information. If you see any mistakes, let us know right away.

You can also see information about your benefits, your health profile, and your prescription information.

Connected Apps

In this section you can add your favorite health care and fitness apps. Sharing your health data with these kinds of apps can give you more accurate information about your health and track your progress. Before using one of these apps, make sure you are comfortable with their use of your information. Learn more about guarding your data.

Explanations of Benefits (EOBs)

Your portal gives you electronic access to your Explanation of Benefits (EOBs). Click on the EOBs tab to see a list of all your bills. It includes any outstanding amounts for each EOB and the health care provider(s) associated with each service. The EOB section includes tips and information to explain the content in each area of your EOBs and bills. To view this information, click on the symbol next to the item you want to learn more about.

Help

If you need to view your information in a language other than English, call 844-253-4072.

Read our Notice of Nondiscrimination.

Remember, this is your portal. If you need help, please call our Customer Service line at 844-253-4072.

 

Guard Your Data

The information you share with these apps includes data related to your interactions with your health care providers and data that Priority Partners collects when providing care management or other services for you. As such, information disclosed may reveal potentially sensitive data such as medical diagnoses, procedures, and medications, which may contain information related to reproductive health, substance abuse, and more. If you enable an app to access any of your data, you enable access to all of your data.

Downloading and using an app for this information is completely voluntary. Please be aware: if you choose to use an app to access your health record, the app will have access to all of your information. HIPAA rules are designed to protect your personal health information which some of these apps are not required to follow. Each app will impose its own restrictions on how it will use, disclose and—in some cases—sell information about you. The apps should have a policy that outlines all of this.

Once you download an app and request your health record from Priority Partners, we are unable to monitor or control what the app does with your data. We strongly encourage you to review an app’s privacy policy before downloading and giving the app permission to receive your data. Make sure that you are comfortable with all aspects of what the app says it will and may do with your information.

When reviewing an app, find out if and how the app:

  • Protects your data
  • Uses your data
  • Sells your data for any reason
  • Discloses your data to others, including researchers and advertisers
  • Allows you to limit what the app does with your data
  • Allows you to stop sharing your information and how difficult the process is
  • Notifies you of changes to its privacy policy
  • Collects non-health data from your device, such as your location
  • Could access information about your family members
  • Allows you to correct information inside the app
  • Collect and respond to complaints

Only download and use an app if you approve of these considerations. Learn more about mobile app privacy.

Provider Directory Application Programming Interface

Priority Partners has given permission for developers to create a tool that allows users to look up information about health care providers in our network. Developers of this tool will not have access to members’ health information.

Questions? Call our special Customer Service line at 844-253-4072.

HIPAA-Covered Entities

Priority Partners must follow HIPAA rules and policy to protect your information. Find out more about your rights and who is subject to HIPAA laws. If you want to file a HIPAA complaint with the Office for Civil Rights, visit Filing a Complaint.

Third-party apps may not be subject to HIPAA laws. Most apps will have a privacy notice, and they must follow the terms in the notice. The Federal Trade Commission (FTC) oversees these apps. You can submit a complaint to the FTC if you believe an app violated its privacy policy.

Directions for App Developers

To receive our data, please register as a developer.