How can I get an emergency refill of medication in response to COVID-19?
Ask your pharmacist to enter an emergency refill override. Pharmacists have been notified on what code to use for override. If your pharmacist has problems with how to override the claim, they should contact our Pharmacy Help Desk for assistance. You must have a valid prescription or refills available.
How much medication can I fill as an emergency refill?
You may fill up to a 30-day supply for your maintenance medications.
How much does an emergency refill cost?
You will pay your normal copay for an emergency supply of medication.
How can I get my medications without leaving my home?
Ask your pharmacy if they offer store delivery during this emergency period.
Use a pharmacy with a drive thru
Ask a healthy family member or friend to pick up your prescription