Health care that goes beyond benefits
We’re not just a Medicaid health plan. We’re partners in the community.
Featured Health Topic
Three Screenings to Have When You Have Diabetes
Managing diabetes is more than checking your blood sugar or taking medicine. Work with your doctor to make a care plan, and ask about these tests.
A1c Test
This blood test shows your average blood sugar over the past 2 to 3 months. It helps your doctor see if your care plan is working or needs to change. Learn more about the A1c test.
Eye Exam
Diabetes can damage your eyes and cause vision loss. The most common eye problem is called diabetic retinopathy. Get a dilated eye exam once a year. Your eye doctor uses drops to see inside your eyes. This exam can find problems early, when they can still be treated.
Kidney Test
Diabetes can also damage your kidneys. This is called diabetic kidney disease. Get a urine test every year. It checks for protein in your urine, which can be an early sign of kidney damage.
Community Programs
Cupboards Project
The Cupboards Project is a growing network of self-serve mini-pantries that provide free healthy food and nutrition information to Maryland neighborhoods in need. Our mini-pantries work by a simple motto: “Take What You Need, Leave What You Can.”
Community Health Advocates (CHAs)
CHAs are your neighbors. They’re an active part of the communities they serve. You can find CHAs attending local outreach events throughout the year. These events are valuable opportunities for CHAs to provide health and community resources, free clothing, food and more.
Extra Support Where It’s Needed Most
For nearly 30 years, we’ve supported our communities with more than health care. From food to rides, we’re here to help.
Free Support Programs
Pregnancy Support
Care Management
Free Classes
New rules for Medicaid coming soon
New Medicaid rules begin in 2027. Some members may need to renew their benefits more often and may have new requirements to stay enrolled. Knowing what to expect can help you take any needed steps to ensure that you do not lose your Medicaid eligibility.
News & Reviews
The Appointment That Almost Wasn’t
What happens when someone misses a doctor’s appointment? This story shows how one no-show can affect patients, providers and the entire care team.
Priority Partners Honored with Impact of Excellence Award
Priority Partners is proud to be the first recipient of the Impact of Excellence Award, recognizing its dedication to improving health and well-being in the community.
5-Star Google Reviews
“Been with Priority Partners since a child — LOVE them!”
“I love Priority Partners! My son’s medicine is always covered!”
“Was not a fan of eggplant before the demonstration but they completely changed my mind with this delicious healthy version of pasta that I plan to make often. Thanks for the demonstration!”
CUSTOMER SERVICE DEPARTMENT
1-800-654-9728 (TTY for the hearing impaired: 711)
Priority Partners
7231 Parkway Drive, Suite 100
Hanover MD 21076
If you email us at ppcustomerservice@jhhp.org, please do not include any Personal Health Information (PHI) in your email. (This includes information such as member ID number or medical condition.) Email us your general question/concern, and your phone number, and one of our customer service representatives will call you if necessary.
Priority Partners HealthChoice is a program of the Maryland Department of Health
OTHER CONTACT INFORMATION:
TRANSPORTATION & APPOINTMENT SCHEDULING
800-654-9728 (press 2 for member and 2 for transportation)
MENTAL HEALTH SERVICES
800-888-1965 (TTY 711)
SUPERIOR VISION SERVICES
800-428-8789
Maryland Healthy Smiles Dental Program
855-934-9812