Transportation
Getting rides to your doctor.
We can help with rides to certain medical appointments when no other transportation is available.
Before requesting a ride with us
Ask people you know:
- Can someone in your home give you a ride?
- Can a friend or family member take you?
Check your local health department
- Call your local health department to ask about rides.
- They may offer free transportation services.
Look for other help
- Visit 211md.org or findhelp.org.
- They can help you find rides in your area.
We can help with rides when you need to go to:
- Your primary care doctor for a confirmed urgent same-day visit
- A prenatal checkup
- A postpartum visit (7 to 84 days after your baby is born)
- An SSI doctor visit (adult or child)
- A child’s lead screening test
- An A1c screening test
- Controlling High blood pressure
- Colorectal Cancer Screening
- Well Child and Adolescent Visits
How to request a ride
Complete the online form at least 2 days before your appointment (not counting weekends).
For urgent same-day visits only: Call 800-654-9728 (TTY: 711). Do not use the online form.
What happens next:
Our staff will review your request and call you within one business day to let you know if your ride is approved.
Once approved, we will schedule your ride.
You will get a text message from the transportation company with details about your ride.
Frequently Asked Questions
Have questions? We’ve answered the most common ones below.
What other transportation options do I have?
Members who need transportation services should first consider these questions:
- What have I done in the past to get to my medical appointments?
- Have I contacted my local health department to ask about transportation services?
- Is there someone in my household who can give me a ride?
- Do I have friends or family members outside of my household who can take me?
- What have you done to explore other options for transportation when it was needed?
Members who have explored these options and also meet the eligibility requirements can request transportation services through Priority Partners at 800-654-9728. Members may find additional transportation services help at 211md.org or findhelp.org.
Is there a limit on the number of rides I take, or how often I receive transportation?
There are no limits on the number or frequency of rides, as long as they are for medical appointments and meet all qualifications.
Can someone accompany me for rides, such as a caretaker or family member?
Of course. Members are welcome to have someone ride with them. In some cases, children are permitted to accompany you. However, the number of children is limited to seat availability, and members who bring children must have appropriate booster seats.
How do I request transportation service?
Members can call 800-654-9728 to request transportation. Except for same-day urgent care visits, please request transportation at least 48 business hours (not including weekends) before your scheduled appointment to assure coverage for the service. We understand that emergent issues arise and will work actively to fulfill those requests.
Note: Transportation is reviewed on a case-by-case basis and may be subject to Manager or Special Needs approval.
Do I need prior authorization to qualify for transportation services?
No prior authorization from your health care provider is needed. When you call for transportation services, a Priority Partners representative will ask a few questions to see if you qualify for services. Your doctor may also reach out to Priority Partners to request transportation services for you, although no referral is necessary.
Need help making an appointment? Call Member Services at 800-654-9728 (TTY: 711). We can help you schedule your visit and set up your ride at the same time.