We would love to hear from you!

Customer Service Department

1-800-654-9728 (TTY for the hearing impaired: 1-888-232-0488)
Priority Partners
6704 Curtis Court
Glen Burnie MD 21060-9949

If you email us at ppcustomerservice@jhhc.com, please do not include any Personal Health Information (PHI) in your email.  (This includes information such as member ID number or medical condition.)  Email us your general question/concern, and your phone number, and one of our customer service representatives will call you if necessary.

Transporation & Appointment Scheduling

1-800-654-9728 (press 2 for member and 2 for transportation)

Mental Health & Substance Abuse Services (MAPS)


Superior Vision Services


24 Hour Nurse Hotline

For your convenience our nurses are available 24 hours a day, seven days a week to answer your medical questions and concerns. Call 1-877-839-5414 to speak to one of our nurses, or to access the Health Information Library use PIN #380