When you have a minor but urgent injury or illness, we have you covered. Priority Partners members can use Johns Hopkins OnDemand Virtual Care.

Using a mobile app, computer or tablet, you can have a video visit with a health care provider in minutes who can answer your call, review your symptoms and prescribe medications if needed, no appointment necessary. Advantages of using Johns Hopkins OnDemand Virtual Care include:

  • Short wait time for provider visit
  • Available when your doctor’s office is closed
  • Connect from anywhere in the U.S.
  • No cost

Members should use Johns Hopkins OnDemand when they cannot see their primary care physician. Use Johns Hopkins OnDemand for minor care concerns, such as:

  • Cold, flu, and sinus symptoms
  • Rashes
  • Allergies
  • Sinus problems
  • Pinkeye
  • Respiratory infection

OnDemand care is available for adults and children age 3 and older. Anyone under the age of 18 must be accompanied by an adult.

Need Help?

Our customer service team is here to assist. Contact us at:

Please do not include personal health
information in your email.

Monday through Friday, 8 a.m. to 5 p.m.

TTY for the hearing impaired:


Do not use Johns Hopkins OnDemand Virtual Care for emergency medical matters. Call 911 if you are experiencing a medical emergency.

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Priority Partners members whose medical care is impacted by the recent collapse of the Francis Scott Key Bridge are encouraged to call our Customer Service team for assistance at 800-654-9728.
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