FAQ Category: HealthLINK Account

• What is HealthLINK@Hopkins?

  HealthLINK@Hopkins is your member portal. In HealthLINK, you can: view your benefits, check claims and referral status, send secure messages…

• How do I register for an account?

  Click “Member Login” at the top of ppmco.org. Select “Member Register” under First Time Logging In? on the right side of…

• How do I set up two-factor authentication?

  When you try to log into HealthLINK, after entering your user name and password, you will be brought to this…

• Now that I’m logged in, how do I get started?

  Once you’re logged in, you will see a welcome message on your homepage. This message will change to keep you…

• What happens if I can’t remember my password?

  When registering for a HealthLINK@Hopkins account, you will be asked two security questions. If you ever forget your password, you…

• How do I search for a provider?

  Click “Search a Provider” in the left column under Quick Links or, under the My Health Plans tab in the…

• How can I order a new member ID card?

  You can easily request a new ID card by logging into HealthLINK. Under My Health Plan, click Member Information then…

• How can I change my Primary Care Provider (PCP)?

  Under Quick Links, click “Change Your PCP” or, under My Health Plans, click “Change PCP.” If you know the name…

• How can I update my address?

  Address changes must be made through the Maryland Health Connection and cannot be done through HealthLINK. Follow these directions to…

• What is a secure message and how do I send one?

  A HealthLINK@Hopkins secure message is similar to an email. As a member, you are able to send messages to and…