FAQ Category: Member Information

• How can I order a new member ID card?

  You can easily request a new ID card by logging into HealthLINK. Under My Health Plan, click Member Information then click on Request ID Card. Select the box next to your name and press Submit. The request will be automatically sent to your Customer Service department who will process the request. You can also download…

• How can I change my Primary Care Provider (PCP)?

  Under Quick Links, click “Change Your PCP” or, under My Health Plans, click “Change PCP.” If you know the name or practice of the doctor you’d like to choose, type it in. You can search for a new PCP in your area by selecting from the drop down and typing the city, county or zip…

• How can I update my address?

  Address changes must be made through the Maryland Health Connection and cannot be done through HealthLINK. Follow these directions to change your address. Log in to your account. Click on Report a Change under the Quick Links section on the right side of the page. Click Next. Select the Change Home Address checkbox as it applies to you. Click Next. If you…

• Can I see my child’s or spouse’s information if they are under my plan?

  If you are a Priority Partners member, this feature is unavailable because all members have individual HealthLINK accounts. Call Priority Partners Customer Service at 800-654-9728 with questions.