Claims status takes 2 to 5 business days to update. If you’d like to confirm receipt or check the status of a claim, you can also call Customer Service at 800-654-9728.
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Step Therapy
Some medications require you to try a preferred drug to treat your medical condition before we cover the drug your doctor may have initially prescribed. This is called step therapy, and the medications that require it are listed as “ST” in the formulary. To request coverage for a drug that requires step therapy, you should…