First, make sure you are spelling the provider’s name correctly. If you are not sure of the spelling, type in the first three letters and a list of all doctors with a last name starting with those letters will be displayed. You can then browse the list manually. Your search may also be too narrow, meaning there are no providers with your selected criteria within your network. Broaden your search by typing “%%” in a field or leaving it blank. This will generate all providers within those fields. Your search may also be too broad, meaning there are far too many providers with your criteria for a list to be generated. You can narrow your search by selecting an option in a field. A list will find and display only those doctors that fit your criteria.