FAQ Category: For New Members

• What is HealthLINK@Hopkins?

  HealthLINK@Hopkins is your member portal. In HealthLINK, you can: view your benefits, check claims and referral status, send secure messages to and receive them from Customer Service, request a new ID card, search for a doctor, and select a new primary care doctor (PCP).

• How do I register for an account?

  Click “Member Login” at the top of ppmco.org. Select “Member Register” under First Time Logging In? on the right side of the page. On the next page, enter your member ID, name, birthdate and gender. Then follow the steps to create a user ID and password. Your password must be nine characters and must contain at…

• Now that I’m logged in, how do I get started?

  Once you’re logged in, you will see a welcome message on your homepage. This message will change to keep you up-to-date and informed on health issues. Start browsing the site by using the links located in the top navigation bar. They are organized by different sections including My Providers, My Health Plan, My Resources and…

• How do I get a new member ID card?

  Log into your member portal, by clicking “Member Login” at the top of our website. You can also call Priority Partners at 800-654-9728.

• What doctors can I see as a Priority Partners member?

  Go to the Find a Doctor section of this website or call Priority Partners at 800-654-9728.

• When do I call Priority Partners Customer Service?

  Call Priority Partners any time you have a question or need help with your health care. To add a newborn or verify eligibility, you must call. Members can also use HealthLINK@Hopkins to get a member ID card, request a change to their primary care doctor (PCP), or update their address.