FAQ Category: Plan Coverage

• Can I see my child’s or spouse’s information if they are under my plan?

  If you are a Priority Partners member, this feature is unavailable because all members have individual HealthLINK accounts. Call Priority…

• My benefits have ended. How do I renew them?

  Here’s how you can renew your health benefits: Online at Maryland Health Connection – Create a user account, then go to “Start…

• I just had a baby. Do I need to add my newborn to my plan?

  You do not have to do anything if the mother is a Priority Partners member. The baby will be added…

• How long does it take for my benefits to start?

  The Maryland Department of Health strives to process applications within days of receiving them. Once your application is approved, you…

• What is a Prior Authorization?

  Certain medical services and supplies require approval before they will be covered by your plan. Prior authorization, also called prior…

• What is a Referral?

  A referral is a written order from your primary care doctor (PCP) giving you permission to see a specialist or…

• How do I find out more information about medication prior authorization?

  Some medications require prior authorization from your plan before they can be dispensed by your pharmacy. This helps us ensure…

• If I pay the full price for a prescription, will Priority Partners reimburse me?

  Yes, as long as the prescription is on the list of medications covered by Priority Partners. Within two weeks of purchase…

• When do I call Priority Partners Customer Service?

  Call Priority Partners any time you have a question or need help with your health care. Some examples of when…