New Portal
Your Priority Partners Member Portal and App
Your personal path to care and benefits.
You can find most of what you’re looking for here at PPMCO.org. But when you log in, you can see personal information, use a digital ID card and more.
Note: If you are a first-time user, you will need to create a new account. Your HealthLINK login will not work.
Need something from HealthLINK?
Our previous member portal, HealthLINK, will stay available until late October 2026 so you can retrieve old messages and documents. After that, HealthLINK will no longer be accessible. For everything else, please use the new member portal. Access HealthLINK.
What you can do
- View your ID card
- Find a doctor or clinic near you
- See your recent health care
- See what your plan covers
- Send us a secure message
Get the app
Download the Priority Partners app for the best experience on your phone or tablet.
FAQs
Get answers to common member questions.
Can I send a message to Customer Service?
Yes, if you want to send us a message instead of calling, log in to your account. Go to Messages & Notifications, then Message Center, and select New Message. Choose the topic closest to your question and write your message. You’ll receive an email when a reply is ready. Don’t use messages for medical emergencies — call 911 or go to the nearest emergency room.
Can I add my ID card to my phone’s wallet?
Yes. Click View/Print ID Card on your home page. You can look at it, save it, or print it. You do not need to call us.
What if I forget my password?
Click Forgot Password on the sign-in page. Follow the steps to make a new one. If you tried too many times and your account is locked, call us at 800-654-9728.
Can I change my primary care provider?
Yes. There are two ways to do this:
Option 1: Quick Actions
- From your Home Page, select Change PCP under Quick Actions.
- You’ll see a list of primary care providers near your home address who are accepting new patients.
- Once you find the PCP you want, click Select PCP.
Option 2: Find Care
- Log in and go to Find Care.
- Open the provider’s profile.
- Select Request PCP Change.
Either way, you’ll get a confirmation email and a notice in your account. The change generally takes 3–5 business days to process.
You can also call Member Services to make the change over the phone, or send us a Secure Message from your online account.
You can also call us at 800-654-9728 or send us a secure message from your online account.
Does Priority Partners have a mobile app?
Yes! You can download the Priority Partners app in the App Store or on Google Play. Sign in with the same username and password you use online. Nearly everything you can do on the website you can do in the app.
How do I sign up for an online account?
At the top of any page on this website, click Member Login. Or go straight to register.ppmco.org/home. Fill out all fields and follow the steps to confirm your email address. If you do not get an email to confirm your account, check your spam or junk folder.
How do I find a doctor?
Log into your member account. Click Find a Doctor on your home page. Or go to Find Care. Type where you are and what you need. You can search by a doctor’s name, the kind of doctor, a hospital, or a clinic.
Can you mail me a new card?
Yes. Log in to your online account and select View/Print ID Cards from the Coverage and Benefits menu, then click Request ID Card to have one mailed to you.