Can I change my primary care provider?

Yes. There are two ways to do this:

Option 1: Quick Actions

1. From your Home Page, select Change PCP under Quick Actions.
2. You’ll see a list of primary care providers near your home address who are accepting new patients.
3. Once you find the PCP you want, click Select PCP.

Option 2: Find Care

1. Log in and go to Find Care.
2. Open the provider’s profile.
3. Select Request PCP Change.

Either way, you’ll get a confirmation email and a notice in your account. The change generally takes 3–5 business days to process.

You can also call Member Services to make the change over the phone, or send us a Secure Message from your online account.

You can also call us at 800-654-9728 or send us a secure message from your online account.