FAQ Category: Claims & Appeals

• How do I file an Appeal?

  Appeals must be submitted in writing 60 days from the date of the denial notice to the following address: Priority PartnersAttention: Appeals Department7231 Parkway Drive, Suite 100Hanover, MD 21076 or Fax: 410-762-5304

• Why do I sometimes see “data unavailable?”

  One reason may be that federal and state privacy regulations require us to protect certain information from being shared, or the data you anticipated has not been made available to us yet. For specific information about your record, please contact Customer Service.

• Why aren’t my claims appearing?

  Claims status takes 2 to 5 business days to update. If you’d like to confirm receipt or check the status of a claim, you can also call Customer Service at 800-654-9728.