Information on Coronavirus (COVID-19)

COVID-19 testing is free and easy. If you think you have been exposed, get tested.

To learn about a test site near you, please call or visit your primary care doctor – or contact Priority Partners customer service at 1-800-654-9728, option 4, for assistance.

Appointments are encouraged, but not required. Medicaid member card required.


Priority Partners is tracking the coronavirus (COVID-19) situation closely. We want to make sure you have up-to-date information, know what to expect, and know how to care for your own and your family’s health.

Please visit for the latest COVID-19 news, health and safety guidelines, and easy instructions for how to protect yourself.

Maryland is under a state of emergency in response to the spread of COVID-19. To stay updated on the changing situation in Maryland, please visit

Getting Back to Care During COVID-19

Many people have avoided going to the doctor during the COVID-19 pandemic. Preventive and routine care is still critical for your overall health. Doctors are seeing more patients in person again. If you have been delaying care or have not been able to see your primary care doctor in a while, you should call to set up an appointment. Ask what preventive care you may be due for. Or set up a well-visit to discuss any screenings or routine care that you need.

Doctor offices are taking extra steps to ensure that offices are clean and patients and staff are safe. If you do not feel comfortable having an in-person appointment, you can use telehealth. With audio and video calls, you can still have many services. See the information on this page about how Priority Partners covers telehealth.

Coronavirus and Your Benefits

COVID-19 Testing

  • Testing for COVID-19 is covered with an in-network or out-of-network provider.
  • Members will have no cost-shares (copayments, co-insurance and deductibles) for COVID-19 testing or visits that result in COVID-19 testing.
  • Prior authorizations waived for COVID-19 testing and COVID-19 testing related services.


  • Time restriction on refill removed to allow members to receive a refill of their medication.

Visit COVID-19 – Frequently Asked Pharmacy Questions or our pharmacy page to learn more about your prescription coverage.


  • Telehealth expanded to allow for members to receive services from their home.
  • Members have no copayment or cost shares for telemedicine.


There is no vaccine for the coronavirus at this time, but you can take steps to help keep yourself and others safe. Follow these tips to prevent infection:

Social and Physical Distancing:

  • Avoid hugs, handshakes, and crowds.
  • If you feel sick, stay home.
  • If your children are sick, keep them at home.
  • If someone in your household has tested positive for COVID-19, keep everyone in the house at home.
  • If you are an older person, stay home and away from other people.
  • If you are at higher risk of severe illness, stay home and away from other people.

As with any illness, call your doctor if you are feeling unwell. You should also call your doctor if you have symptoms of coronavirus—fever, cough and trouble breathing—or if you think you may have been exposed to the virus.

Proper Handwashing:

Clean hands save lives! This simple step is one of the best ways to protect yourself and your family.

  • Wash your hands often with soap and water for at least 20 seconds, especially:
    • Before eating
    • After going to the bathroom
    • After blowing your nose, coughing, or sneezing
  • When you can’t get to soap and water, use a hand sanitizer with at least 60% alcohol.
  • Avoid close contact with people who are sick. If someone is sick at home, wash your hands before and after caring for them.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Our priority remains to ensure that you have access to the health care you need. We will continue to update our website with information that can help you stay healthy, or – in case you get sick – help you get the right care.

Health Information Library

Read more coronavirus (COVID-19) articles from our Health Information Library.


Community Resources

During this time, you may need extra support. Use these guides to find what you and your family need:

  • Read updates for Maryland, news from Governor Hogan, rules and guidelines for staying safe, ways to get help, and ways you can help your community.
  • With Marylanders staying home, many people are struggling. Local resources offer free and reduced cost food, housing, childcare and much more. Find help near you.
  • The Johns Hopkins Children’s Center has a list of resources for families. Find help with needs including food, housing, utilities, physical and mental health, childcare, and resources for immigrants.